Rewards
Overview
Otonum supports two reward types: points and cashback. Both accumulate in the member wallet and are redeemed through vouchers. Reward type is defined at program level and applied through campaign rules.
Points
Points are awarded for eligible purchases according to campaign rules. Earning rate and minimum redemption threshold are defined in your program settings.
Key behaviors:
- Points are credited to member wallet after asynchronous campaign evaluation.
- Points accumulate until the member reaches the minimum threshold required to create a redemption voucher.
- The conversion rate (points to cash value) is defined in program settings and should be communicated clearly so members understand earned value.
Cashback
Cashback is a percentage of the transaction amount returned as credit. It is tangible, immediate, and easy to communicate.
Key behaviors:
- Cashback is calculated from
amountafter discount application. - Cashback accumulates until the member reaches the minimum redemption threshold.
- Percentage rate and caps are defined in your program settings.
Accumulation
Both reward types accumulate in member balance. Wallet is tenant-scoped. Member rewards with one partner do not affect rewards with another partner.
Redemption
Once member balance reaches minimum threshold, the member can create a voucher to apply rewards at checkout. See Vouchers for the full redemption flow.
Key Points
- A member enrolled in a mixed program (points and cashback) accumulates both types independently.
- Reward caps defined at campaign or program level are enforced by Otonum. Your integration does not need to enforce them.
- Rewards are not issued until campaign evaluation completes (asynchronous). Do not display final earned rewards before task completion when real-time precision is required.